NetDocuments EU Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - The date of this Maintenance window was moved from June 1st to June 2nd.
May 21, 17:39 BST
Update - We will be undergoing scheduled maintenance during this time.
May 21, 17:38 BST
Scheduled - NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 1:00 AM - 3:00 AM BST on June 2nd, for the EU Service.

During this SMW we will be performing routine maintenance on the EU Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support.netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
May 14, 20:20 BST
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Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - We have taken action to resolve the intermittent performance issue. We apologize for any disruption this may have caused.
May 16, 16:30 BST
Monitoring - Our Engineering team has taken action to mitigate the intermittent performance issue. We will monitor to ensure there is no remaining impact within the Service.
May 16, 16:18 BST
Investigating - We are investigating reports of slowness within the Service. Our Engineering team is investigating. We will continue to update as we work to mitigate this issue.
May 16, 16:01 BST
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.