NetDocuments UK Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Window with downtime Nov 14, 20:00 - Nov 15, 04:00 BST
UK Data Centre Move/Maintenance Window

The vendor that NetDocuments currently leases space from within the Redhill data centre is relocating to a new data centre location and has terminated their lease on the current space. NetDocuments has no reasonable options to lease the space in the RedHill data centre. We have made the business decision to migrate our London area data centre to a new location.

We will be moving to a Digital Realty Trust, Tier-1 rated facility located outside the London Central Business District. Upon completion of the move, this facility will become the permanent DR data centre in the NetDocuments UK Service region.

We will be promoting the existing Newport facility as the primary or production data centre on Saturday evening, November the 14th, 2020 (20:00 GMT). The NetDocuments Service in the UK Service region (eu.netdocuments.com) will be completely unavailable for 8 hours while the newly elevated production environment is brought online and tested. During this time, we will permanently route traffic to the Newport data centre facility as the primary or production data centre in the UK Service region.

All security, encryption and other protection measures will be in place during the migration. All client data is already replicated and present in the Newport facility. The work on November 14th will bring the new production instance up to full operational tempo and capacity while also permanently routing Internet network traffic to the Newport facility.

Once the service comes back online, Customers will login as they normally would, the only difference being that they will be connecting to the data centre in Newport instead of the Redhill facility.

During the scheduled maintenance, you will not be able to access any content from the NetDocuments service. We highly recommend that prior to the maintenance window, you download anything you may need during that event. If you have any questions regarding this or need further assistance, please contact Support at your convenience.

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Oct 5, 23:37 BST
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Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Postmortem - Read details
Oct 20, 00:11 BST
Resolved - We’ve resolved the issue around degraded performance and the Service is at a normal state. We apologize for the inconvenience.
Oct 15, 17:47 BST
Update - We are in the process of bringing the Service back to a normal state. Performance should be improving and we are continuing to monitor the situation.
Oct 15, 17:26 BST
Identified - We have identified the root cause of the degraded performance and are working to resolve it as soon as possible. We will continue to update you via this channel.
Oct 15, 16:58 BST
Update - We are continuing to investigate this issue.
Oct 15, 16:57 BST
Update - We are continuing to investigate this issue.
Oct 15, 16:56 BST
Investigating - We are currently experiencing intermittent performance issues with the UK Service. We are working to remedy the situation and apologize for the inconvenience.
Oct 15, 16:25 BST
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.