Resolved -
The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
Mar 14, 17:47 GMT
Update -
Response times have returned to normal, and we are monitoring for any further disruptions.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Mar 14, 17:00 GMT
Update -
We are continuing to investigate this issue.
Mar 14, 16:31 GMT
Investigating -
NetDocuments is investigating an intermittent performance issue with the UK Service. The Service remains reachable, but some customers may be experiencing slow response times.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Mar 10, 11:51 GMT
Investigating -
Customers using BT as their Internet Provider may have issues connecting to NetDocuments. Customers may receive an error stating "The Connection for this site is not secure". We are in contact with BT and are working to have them resolve this.
As a workaround, if you have a VPN, connecting via the VPN will give access to NetDocuments.