NetDocuments UK Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.98 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
ndImport Operational
API Integration Operational
Patternbuilder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Window - NetDocuments CDN Update - UK Service Jun 13, 2026 03:00-05:00 BST

Schedule Correction

Following on our recent communications, the NetDocuments UK Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Saturday 13 June 2026 from the hours of 3:00 to 5:00 a.m. BST to migrate to our new Content Delivery Network provider (CDN).

We do not anticipate any downtime or customer impact during this event. This is an informational message only. More details on upcoming changes can be found here: https://support.netdocuments.com/s/article/Upcoming-NetDocuments-Network-Update-May-2026

Note: Due to security enhancements that are part of this infrastructure change, endpoints running older operating systems such as Windows Server 2012, Windows 7, or Windows 8.1 will likely experience issues accessing the platform once the migration is complete. All modern operating systems will continue to be supported.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
Posted on Jun 02, 2026 - 23:50 BST
System Metrics Month Week Day
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Jun 5, 2026
Emergency Maintenance Window - UK Service
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 BST
Scheduled - The NetDocuments UK Service region will undergo an Emergency Maintenance Window outside of regional business hours on Friday 5 June 2026 from the hours of 3:00 to 7:00 a.m. BST.

We do not anticipate any downtime or customer impact during this event. This is an informational message only. We will provide real-time updates here should anything change.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
Jun 4, 21:06 BST
Jun 4, 2026
Accelerated Maintenance Window - UK Service
Completed - This maintenance event has been cancelled. An updated Maintenance Window for tonight will be sent out shortly.
Jun 4, 20:59 BST
Scheduled - The NetDocuments UK Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Saturday 6 June 2026 from the hours of 3:00 to 7:00 a.m. BST.

We do not anticipate any downtime or customer impact during this event. This is an informational message only. We will provide real-time updates here should anything change.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
Jun 3, 23:56 BST
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Emergency Maintenance Window with Brief Possible Downtime - UK Service
Completed - The scheduled maintenance has been completed.
May 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 29, 00:28 BST
Scheduled - The NetDocuments UK Service region will undergo an Emergency Maintenance Window outside of regional business hours on Friday 29 May 2026 from the hours of 2:00 to 6:00 a.m. BST.

While the maintenance window will be from 2:00 to 6:00 a.m. BST, we only anticipate brief periods of possible downtime within that timeframe.

If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
May 28, 21:32 BST
May 28, 2026

No incidents reported.

May 27, 2026
Service Disruption - UK Service
Resolved - We have remediated the issue with the UK Service. The Service has remained at normal response levels.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 21:58 BST
Monitoring - The UK Service response has returned to normal. We will continue to monitor the platform and will update this post should anything change.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 16:12 BST
Investigating - We are currently investigating a performance issue with the UK Service. The Service remains reachable but some customers may be experiencing slow response times.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 15:58 BST
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

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