NetDocuments UK Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.98 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
ndImport Operational
API Integration Operational
Patternbuilder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time ?
Fetching
Transactions ?
Fetching
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026
Emergency Maintenance Window with Brief Possible Downtime - UK Service
Completed - The scheduled maintenance has been completed.
May 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 29, 00:28 BST
Scheduled - The NetDocuments UK Service region will undergo an Emergency Maintenance Window outside of regional business hours on Friday 29 May 2026 from the hours of 2:00 to 6:00 a.m. BST.

While the maintenance window will be from 2:00 to 6:00 a.m. BST, we only anticipate brief periods of possible downtime within that timeframe.

If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
May 28, 21:32 BST
May 28, 2026

No incidents reported.

May 27, 2026
Service Disruption - UK Service
Resolved - We have remediated the issue with the UK Service. The Service has remained at normal response levels.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 21:58 BST
Monitoring - The UK Service response has returned to normal. We will continue to monitor the platform and will update this post should anything change.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 16:12 BST
Investigating - We are currently investigating a performance issue with the UK Service. The Service remains reachable but some customers may be experiencing slow response times.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 27, 15:58 BST
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Service Disruption - UK Service
Resolved - We have remediated the issue with the UK Service. The Service response has returned to normal.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 21, 16:50 BST
Update - We are continuing to monitor for any further issues.
May 21, 16:45 BST
Monitoring - We have remediated the issue with the UK Service. The Service response has returned to normal.

We will continue to monitor the platform and will update this post should anything change.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 21, 16:06 BST
Update - We are continuing to investigate an issue affecting the UK Service.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 21, 15:45 BST
Investigating - We are currently investigating an issue affecting the UK Service.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
May 21, 15:16 BST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

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