NetDocuments EU Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019
Resolved - Due to circumstances outside our control, our telcom vendor has changed our EU Technical Support number effective immediately.

New EU number: +44 2031 299324

Support documentation has been updated to reflect the new number. We apologize for any inconvenience this may have caused.

ND Technical Support Management
Jul 16, 22:32 BST
Identified - We have engaged and escalated this issue with our telephony vendor. They have engaged the downstream carrier and troubleshooting is ongoing. Additional information will be provided as progress is made.
Jul 16, 18:05 BST
Investigating - We are aware our EU Technical Support contact number (+44 2034.556770) is experiencing intermittent connection issues. Our Technical Support team can still be reached via other regional contact numbers.

US - 801-226-6882 or 866-NETDOCS (638-3627)
AU - +61 2 8310 4319

We have engaged and escalated this issue with our telephony vendor. We will provide updates as new information becomes available. We apologize for any inconvenience this may have caused.

Customers may also submit a request by going to support.netdocuments.com. This is our preferred method for submitting questions related to customer issues.  It also provides you with the quickest connection to a technician to help with your issue and provides you with a record of your cases. 

Thank you,

ND Technical Support Management
Jul 16, 16:02 BST
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.