NetDocuments UK Service Status

All Systems Operational

Platform Operational
90 days ago
99.98 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
ndImport Operational
API Integration Operational
Patternbuilder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Resolved - The issue affecting M365 Outlook and Co-Author Login is resolved.

If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Jul 16, 13:31 BST
Monitoring - The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely.

If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Jul 16, 12:39 BST
Identified - We have identified the issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider.

We are working with the third party on a resolution.

As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Jul 16, 11:30 BST
Update - We are currently investigating an issue affecting M365 Outlook and Co-Author Login.

As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Jul 16, 10:45 BST
Update - We are continuing to investigate this issue.
Jul 16, 10:40 BST
Investigating - We are currently investigating an issue affecting M365 Outlook and Co-Author Login.

As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Jul 16, 10:40 BST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.