The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
Jan 12, 17:35 GMT
We have identified and corrected the issue. Response times are returning to normal, and we are monitoring for any further disruptions.
Jan 12, 16:47 GMT
NetDocuments is investigating an intermittent performance issue with the UK Service. The Service remains reachable, but some customers may be experiencing slow response times.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Jan 12, 16:21 GMT