Indexing Delay

Incident Report for NetDocuments UK

Resolved

We have monitored the indexing service and have seen no further issues related to this incident.

If you are still experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 14, 2024 - 15:47 GMT

Monitoring

The indexing backlog for metadata indexing is now caught up, within normal parameters.

We will continue to monitor this in case we need to take further action.

If you are experiencing any difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 14, 2024 - 15:02 GMT

Identified

We have identified an issue with indexing in the EU service. The queues are currently backed up causing document indexing to be delayed. Documents are being processed through the queue however there will be a delay as we work through the backlog.

If you are experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 14, 2024 - 13:37 GMT

This incident affected: Subsystem (Indexing).