Indexing Slowness

Incident Report for NetDocuments UK

Resolved

The indexing issue has been resolved and is fully caught up.
If you are experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 08, 2024 - 18:40 GMT

Monitoring

The indexing issue has been resolved and is fully caught up. Our engineering team is continuing to monitor for any further disruptions.

If you are experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 08, 2024 - 17:48 GMT

Identified

NetDocuments has identified the cause of the indexing in the UK service. We are working on implementing a fix.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal.
https://support.netdocuments.com/

Posted Feb 08, 2024 - 17:06 GMT

Investigating

We have identified an issue with indexing in the UK service. We are currently identifying the next steps to remedy this issue.

If you are experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

Posted Feb 08, 2024 - 16:34 GMT

This incident affected: Subsystem (Indexing).