Performance Degradation to Subset of Users

Incident Report for NetDocuments UK

Resolved

At this time, the issue impacting the NetDocuments Service in the UK region is resolved.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Feb 24, 2026 - 13:48 GMT

Monitoring

We have taken action to restore normal performance. We will continue to closely monitor and provide further updates here if needed.

If you continue to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Feb 24, 2026 - 12:44 GMT

Identified

We have identified a performance issue affecting a small subset of users in the UK Service Region.

Impacted users may experience general slowness when:
Navigating to workspaces
Loading the homepage
Opening empty workspaces
Checking documents in or out

Our engineering team is working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Posted Feb 24, 2026 - 12:03 GMT

This incident affected: Platform.