This incident is now resolved. We will conduct a postmortem of this event, which will be posted within 2 business days.
If you are still experiencing issues, please contact NetDocuments support via the portal or phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 19:22 BST
Monitoring
NetDocuments engineering team believes this issue has subsided and is monitoring the Service. The next update to this post will be in 30 minutes.
If you are still experiencing issues, please contact NetDocuments support via the portal or phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 18:52 BST
Update
We are continuing to work on this issue. We will provide another update on this issue in 15 minutes.
If you are still experiencing issues, please contact NetDocuments support via the portal or phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 18:36 BST
Update
We are continuing to work on a fix for this issue. We will update this post in 15 minutes with any new findings.
If you are still experiencing issues, please contact NetDocuments support via the portal or phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 18:21 BST
Update
Our engineering team has identified the issue causing this incident. We are currently doing work to help mitigate the issue.
If you are still experiencing issues, please contact NetDocuments support via the portal or phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 18:06 BST
Identified
Our engineering team has identified the issue causing this incident. We are currently doing work to help mitigate the issue. We will provide a further update in 15 mins.
Posted Jun 02, 2023 - 17:49 BST
Update
We are continuing our investigation into this issue. We will update this post every 15 minutes as we work towards diagnosing and resolving the issue.
If you are experiencing difficulty, please contact NetDocuments support via the portal or by phone. https://support.netdocuments.com/
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 17:35 BST
Update
NetDocuments continues to investigate this issue.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jun 02, 2023 - 17:19 BST
Investigating
NetDocuments is investigating an intermittent performance issue with the UK Service. The Service remains reachable, but some customers may be experiencing slow response times.
We will continue to provide updates to this post as the issue is diagnosed and resolved.