BT Customers: "The Connection for this site is not secure"

Incident Report for NetDocuments UK

Resolved

BT have implemented a fix.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 13, 2023 - 10:27 GMT

Identified

BT have identified the issue and are working on a resolution.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 10, 2023 - 11:51 GMT

Investigating

Customers using BT as their Internet Provider may have issues connecting to NetDocuments. Customers may receive an error stating "The Connection for this site is not secure". We are in contact with BT and are working to have them resolve this.

As a workaround, if you have a VPN, connecting via the VPN will give access to NetDocuments.

Any customers not using BT are unaffected.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 10, 2023 - 10:27 GMT

This incident affected: Platform.