The Service is back to a normal state. We apologise for the inconvenience and will post more information around the incident in the next 48 hours.
Posted Oct 11, 2018 - 03:09 BST
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 11, 2018 - 03:05 BST
Update
We are continuing our work to fully restore the Service. We will continue to update you as the situation progresses.
Posted Oct 11, 2018 - 02:55 BST
Update
We are continuing to have access issues to the service, and are working to restore full functionality.
Posted Oct 11, 2018 - 02:19 BST
Update
Maintenance is ongoing. Access to the service has been restored.
Posted Oct 11, 2018 - 02:11 BST
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 11, 2018 - 02:00 BST
Update
During the scheduled maintenance window, we have encountered an issue that is preventing access to the system. We are actively investigating.
Posted Oct 11, 2018 - 01:58 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 10, 2018 - 23:45 BST
Update
** Note that we have changed the time of this maintenance event. **
Posted Sep 24, 2018 - 17:15 BST
Scheduled
We will be performing routine maintenance on the EU service. We do not anticipate any impact to the end users from this maintenance. Those who have subscribed to updates will be notified an hour before maintenance begins. We will not be sending out notifications upon completion.
If you encounter any issues during this maintenance window, please contact us at support@netdocuments.com or call at the closest customer support center:
· US customers, call 801-226-6882or 866-NETDOCS (638-3627). · EU customers, call +44(0) 2034.556770. · AU customers, call+61 2 8310 4319.
When reporting an issue, please provide as much information as possible including:
· A fully-detailed description of the issue, including exact error messages or screenshots. · Detailed steps to reproduce the issue. · Error logs (if any).
We thank you for all of your input and feedback, and we appreciate you using NetDocuments and associated product features. We value you as a customer.