Intermittent Performance Issue
Incident Report for NetDocuments UK
Resolved
The issue has been resolved. Performance has returned to normal and stabilised.

If you are still experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Aug 02, 2023 - 17:50 BST
Monitoring
The issue has been identified and corrected. Performance has returned to normal, and we are monitoring for any further disruptions.

If you are still experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Aug 02, 2023 - 17:30 BST
Investigating
We are currently investigating a degradation of performance affecting a small subset of customers. Navigation and search speed may be impacted during this time.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Aug 02, 2023 - 17:20 BST
This incident affected: Subsystem (Search).