Intermittent Performance Issue

Incident Report for NetDocuments UK

Resolved

The issue has been resolved. Performance has returned to normal and stabilised.

If you are still experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 02, 2023 - 17:50 BST

Monitoring

The issue has been identified and corrected. Performance has returned to normal, and we are monitoring for any further disruptions.

If you are still experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 02, 2023 - 17:30 BST

Investigating

We are currently investigating a degradation of performance affecting a small subset of customers. Navigation and search speed may be impacted during this time.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 02, 2023 - 17:20 BST

This incident affected: Subsystem (Search).