Intermittent performance issue

Incident Report for NetDocuments UK

Resolved

The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

Posted Mar 14, 2023 - 17:47 GMT

Update

Response times have returned to normal, and we are monitoring for any further disruptions.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 14, 2023 - 17:09 GMT

Monitoring

We have identified and corrected the issue. Response times are returning to normal, and we are monitoring for any further disruptions.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 14, 2023 - 17:00 GMT

Update

We are continuing to investigate this issue.

Posted Mar 14, 2023 - 16:31 GMT

Investigating

NetDocuments is investigating an intermittent performance issue with the UK Service. The Service remains reachable, but some customers may be experiencing slow response times.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 14, 2023 - 16:31 GMT

This incident affected: Platform.