The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
Posted Jan 11, 2023 - 16:02 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 11, 2023 - 15:51 GMT
Update
We have identified and corrected the issue. Response times are returning to normal, and we are monitoring for any further disruptions.
Posted Jan 11, 2023 - 15:51 GMT
Identified
We are continuing to investigate the issue. We have identified the area of the problem and are working on remediation.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
Posted Jan 11, 2023 - 15:45 GMT
Investigating
NetDocuments is investigating an intermittent performance issue with the UK Service. The Service remains reachable, but some customers may be experiencing slow response times.
We will continue to provide updates to this post as the issue is diagnosed and resolved.