Users unable to download or check-out documents

Incident Report for NetDocuments UK

Resolved

The incident affecting the EU Service has been resolved.

Users are able to check out and download documents.

If you are still experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com

Posted Sep 27, 2024 - 05:11 BST

Monitoring

We have put remediation in place for the issue affecting the EU Service (eu.netdocuments.com) and are monitoring the results. The next update will be posted in 30 minutes."

Posted Sep 27, 2024 - 04:45 BST

Investigating

We are investigating an issue with our EU Service (eu.netdocuments.com).

Users are currently unable to check out or download documents from the web or using ndOffice/ndSync, and will see errors referring to our HSM if these actions are attempted.

We are actively working to restore this functionality, and will provide updates as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Sep 27, 2024 - 04:13 BST

This incident affected: Platform.