EU Technical Support Number Down
Incident Report for NetDocuments EU
Resolved
Due to circumstances outside our control, our telcom vendor has changed our EU Technical Support number effective immediately.

New EU number: +44 2031 299324

Support documentation has been updated to reflect the new number. We apologize for any inconvenience this may have caused.

ND Technical Support Management
Posted Jul 16, 2019 - 22:32 BST
Identified
We have engaged and escalated this issue with our telephony vendor. They have engaged the downstream carrier and troubleshooting is ongoing. Additional information will be provided as progress is made.
Posted Jul 16, 2019 - 18:05 BST
Investigating
We are aware our EU Technical Support contact number (+44 2034.556770) is experiencing intermittent connection issues. Our Technical Support team can still be reached via other regional contact numbers.

US - 801-226-6882 or 866-NETDOCS (638-3627)
AU - +61 2 8310 4319

We have engaged and escalated this issue with our telephony vendor. We will provide updates as new information becomes available. We apologize for any inconvenience this may have caused.

Customers may also submit a request by going to support.netdocuments.com. This is our preferred method for submitting questions related to customer issues.  It also provides you with the quickest connection to a technician to help with your issue and provides you with a record of your cases. 

Thank you,

ND Technical Support Management
Posted Jul 16, 2019 - 16:02 BST
This incident affected: Platform.